Refund and cancellation policy

What a Pro subscription is

Pro is a subscription for a family, billed monthly or yearly. Payment is processed by Paddle, which sells the subscription on the Site’s behalf and handles billing, invoices and taxes. Prices are on the pricing page.

Cancelling

You can cancel at any time from the family settings by clicking "Manage subscription". Cancelling takes effect at the end of the paid period, and the family keeps Pro until then. You will not be charged again after you cancel.

Refunds

If your first charge was less than 14 days ago and you are not satisfied, you can ask for a full refund. The same applies to a yearly renewal within 14 days of the charge.

After 14 days we do not refund a period that has already started, but we are glad to look at any exceptional case.

The rights you have by law, including consumer law where you live, are not affected by this policy.

What happens to your data after cancelling

Nothing is deleted. You can keep viewing, downloading and exporting all your data on Free. If the family is over the Free storage allowance, new files cannot be added after a 30-day grace period, until you free up space or renew.

How to ask for a refund

You can write to us at 1familyhomeapp@gmail.com, or to your family’s admin.

You can also ask through Paddle, from the receipt you received by email.